Technical Information

 
 

TECHNICAL INFORMATION

FACETIME AND TEAMS MEET READINGS
Updated to reflect all current Terms & Conditions — May 2025

IMPORTANT NOTICE

This page provides a detailed summary of the technical, equipment, and environment requirements necessary to participate in a reading with ZAF. This page is NOT a replacement for the full Terms and Conditions (T&C). The complete T&C apply at all times and override any summary or simplified information presented here. You must carefully review the full Terms and Conditions available in your Latina Medium Insider account and in all email communications you receive.

By booking or purchasing a reading, you confirm that you have read, understood, and agreed to comply with all Terms and Conditions.

ACCEPTABLE PLATFORMS

All readings are conducted exclusively through FaceTime or Teams Meet.

  • FaceTime is available only on Apple devices. An Apple ID is required.

  • Teams Meet is available on Apple, Android, and desktop devices.

No alternate platforms (including but not limited to Zoom, WhatsApp, Facebook Messenger, Instagram Messenger, or phone calls) are permitted.


Do not request to use any other service. Requests for alternate platforms will not be considered and will be deemed non-compliance.

IMPORTANT: Skype is no longer available for readings as of May 5, 2025.

APPROVED DEVICES

To ensure the quality and stability of your reading, you must use:

Best Option

  • Laptop or desktop computer with a high-quality camera.

Phones/Tablets

  • Allowed only for individual readings.

  • The device must be placed on a secure, stable stand.

  • Holding the device in your hand or placing it on your bed is strictly prohibited.

AUDIO EQUIPMENT

Wired Headphones — MANDATORY

  • All participants must use wired headphones with an integrated microphone.

  • Wireless headphones are strictly prohibited.

  • Failure to comply will result in forfeiture of the reading. No reschedules or refunds will be provided, either partial or full.

Backup Requirement

  • Clients must have a second set of wired headphones with an integrated microphone as a backup.

  • Clients without a backup set will forfeit the reading with no right to a refund or rescheduling.

MINIMUM INTERNET SPEEDS

Your internet connection must meet or exceed the following mandatory minimum speeds:

Individual Readings

  • 200 Mbps upload and 200 Mbps download.

  • 300 Mbps upload and 300 Mbps download minimum particularly with multiple devices are connected to your Wi-Fi.

Family Readings (2–4 Participants)

  • 300 Mbps upload and 300 Mbps download minimum particularly multiple devices are connected to your Wi-Fi.

Note: Simply turning off devices (such as TVs) does not disconnect them from Wi-Fi.


All unnecessary devices must be fully disconnected from the router prior to your reading or you will forfeit the time spent disconnecting all the devices.

MANDATORY SPEED TEST

You are required to conduct a speed test using Speedtest.net.
No other platform for a Speed Test will be accepted.

  • Mobile Devices: Download the Speedtest.net app to view both upload and download speeds. Browser-based tests will not be accepted.

  • Desktop/Laptop: You may use a browser, but must provide both upload and download results.

Run the test multiple times before your reading and again on the day of the appointment.

During the Reading

If technical issues occur, you will be required to run the Speedtest.net test and provide a clear screenshot showing both upload and download speeds.

Failure to provide a valid test will result in immediate forfeiture of the session with no refund or reschedule.

A test call with a friend or relative does not constitute compliance with the T&C or proof of sufficient connectivity.

EXCLUSIVE TECHNICAL RESPONSIBILITY OF THE CLIENT

You are solely responsible for:

  • Ensuring your Wi-Fi meets or exceeds the required speeds.

  • Knowing how to use Teams Meet or FaceTime on your device.

  • Troubleshooting your Wi-Fi signal or consulting your provider well in advance.

  • Running the Speedtest.net test and providing valid results upon request.

ZAF will not provide technical support under any circumstances.


ZAF is a psychic medium offering mediumship services — not technical assistance.

If you lack the technical knowledge to manage devices or navigate online systems, do not book a reading.

UNACCEPTABLE INTERNET PROVIDERS — PROHIBITED

The following providers are known to cause unstable and problematic connections. They are not permitted:

  • AT&T Internet

  • Liberty (Puerto Rico and Florida)

  • T-Mobile Internet

  • Frontier

  • Google Fiber

Clients using any of these providers must cancel their appointments immediately (if eligible).
Failure to comply will result in forfeiture of the reading without refund or reschedule.

LOCATION AND ENVIRONMENT REQUIREMENTS

You agree to conduct your reading in a private, quiet space without other people present.

The following locations are strictly prohibited:

  • Beds or lying down

  • Closets or basements

  • Bathrooms or showers

  • Hotels or shared accommodations

  • Public areas: malls, parks, airports

  • Vehicles or parking lots

  • Workspaces or offices

  • Outdoor spaces (yards or patios)

Other people, children, and pets are not permitted in the room.

Failure to comply will result in immediate cancellation of the session with no refund or reschedule.

SESSION LENGTH & BOOKING RULES

  • Each session is strictly limited to 60 minutes.

  • No additional time can be purchased to extend readings.

  • Clients must wait a minimum of six (6) months between sessions.

  • Clients are responsible for ensuring that no subsequent booking violates this policy.

If you have questions about booking, contact readings@thelatinamedium.com before scheduling.

MANDATORY VIDEO & TERMS REVIEW

You must view the mandatory preparation video and confirm this by checking the box in your Latina Medium Insider account.

Failure to confirm will result in forfeiture of your reading with no refund or reschedule.

The video is available in both English and Spanish via YouTube, your Latina Medium Insider account, and in your email notifications.

FINAL NOTICE

Failure to comply with any of the technical requirements, Terms and Conditions, or mandatory instructions will result in:

  • Immediate forfeiture of the reading.

  • No reschedules.

  • No refunds.

  • No exceptions.

No pleading, no begging, no exceptions will be considered — regardless of previous readings or reschedules.

YOUR RESPONSIBILITY — CONTRACTUAL AGREEMENT

By purchasing or booking a reading, you confirm that:

  • You have read, understood, and agreed to the complete Terms and Conditions.

  • You accept full responsibility for your compliance.

  • Lack of understanding or personal disagreement will not excuse non-compliance.

  • The Terms and Conditions form a legally binding agreement between you and ZAF.

Failure to comply will trigger the penalties and consequences described in the Terms and Conditions without exception.

NEED ASSISTANCE?

If you have technical questions before booking, please contact: 📧 readings@thelatinamedium.com