Terms & Conditions
SKYPE and FACETIME READINGS
Credit Card Charges: Appointments must be paid for in full at the time of booking by credit card. Credit card charges will be processed through Square (SQ) and will appear on your credit card statement as a charge from So Much More Media, Inc.
Appointment Confirmation: You will receive an email confirming the appointment details immediately you book your reading. You are responsible for ensuring that you enter the correct email address and contact phone number on the appointment booking form. Zulema will endeavor to contact you by text if your confirmation email bounces to obtain an alternative email address. However, you are responsible for knowing the date and time of your reading and the type of reading you have booked.
Late Arrivals Policy: Readings last one hour from the scheduled appointment start time. If you are late for your appointment, you will forfeit any missed time. In the event you are more than 15 minutes late for your appointment, Zulema reserves the right to cancel the reading, in which case the appointment fee will be forfeited and the reading will not be rescheduled.
Rescheduling Notice: Please note that due to Zulema's busy and unpredictable schedule, it may, on occasion, be necessary to reschedule your appointment. If this occurs, Zulema will endeavor to reschedule your reading for as soon as possible after the original appointment date and may use dates and/or times not available on her booking system to expedite the reschedule.
Rescheduling & Cancellation Policy: Appointments may be rescheduled or cancelled up to 24 hours before the appointment start time. Appointments can only be rescheduled or cancelled using the button at the bottom of the appointment confirmation email. Appointments cancelled more than 24 hours before the appointment time will be refunded in full. Appointments cannot be cancelled less than 24 hours before the appointment time and will not be refunded or rescheduled.
Attendance Policy: Only registered attendees can attend the reading. “Registered attendees” are a) the person in whose name the booking is made, b) the additional family members listed on the appointment (family readings only). No other person can be in the same room as the registered attendees while the reading is taking place, even just to listen in. Zulema reserves the right to stop the reading if she detects there is another person sitting in with the registered attendees, in which case the appointment fee will be forfeited and the reading will not be rescheduled.
Restrictions: The registered attendees must be 18 years of age or older. Audio or video recording of the reading is strictly prohibited.
Technology Policy: You are responsible for making sure that you have a WiFi signal and network speed sufficient to conduct a Skype/FaceTime reading using both audio and video. You are responsible for knowing how to use Skype/FaceTime on the device you plan to use for the reading. Zulema is not responsible for trouble-shooting WiFi signal problems or network issues experienced by you or providing help on how to use your device or Skype/FaceTime. If after 15 minutes from the appointment start time, a network connection suitable to hold a Skype/FaceTime audio and video call cannot be established due to WiFi or network issues occurring at your end, or you are unable to use Skype/FaceTime on your device, Zulema reserves the right to cancel the reading, in which case the appointment fee will be forfeited and the reading will not be rescheduled.
Location & Equipment Policy: You agree to have your reading with Zulema in a quiet space not surrounded by other people. Locations where you cannot have your reading include, but are not restricted to, shopping malls, amusement parks, airports, at work or in a car. You agree to use a phone or tablet with headphones or a laptop or desktop computer with headphones or speakers for your reading. If you do not comply with the Location & Equipment Policy conditions, Zulema reserves the right to cancel the reading, in which case the appointment fee will be forfeited and the reading will not be rescheduled.
Disclaimer: By scheduling a reading with Zulema Arroyo Farley, you agree and understand she is not a medical expert or attorney and cannot give legal advice or a medical diagnosis. Zulema Arroyo Farley will not be held responsible for any actions or decisions you or the registered attendees make as a result of the session with her. Services are not to be used in place of any professional, medical, financial, or legal counseling. The reading is subject to your own personal interpretation. Before attending the reading, you have considered all of the above, and you and the registered attendees agree to release, remise and forever discharge, indemnify and hold harmless Zulema Arroyo Farley and So Much More Media, Inc from any claims, demands, suits for damages, for injury or complications whatever and/or negligence that may result from the reading.
Bookings made on behalf of someone else: If you are making the booking on behalf of someone else, these terms and conditions are binding on the person in whose name the booking is made.